Excessive Noise Complaint falls on Deaf Ears
I live within Maroondah Council in Victoria. I have lived at my current address for 8 years.
For the last 5 months I have written several complaint letters to the council about a business emitting excessive noise past 11pm. I have been advised that the business is currently running as a Function Facility without the appropriate licence. It does have a licence to run as a Tavern. Both licences allow the sale of alcohol and playing of music as long as they abide by relevant legislation.
After so many months of doing the right thing I am at a loss as to what I need to do. I contact the Police when the offending noise is occurring, but they never have any cars that can attend. I have corresponded with the planning department via mail, email and phone. I am told the proprietor has been officially warned and yet they still have excessive noise into the early hours of the morning (Usually 1am).
So what do I do now? Do I complain about the council? If so, to whom? Is there anyone that can be contacted to monitor the noise levels when they are occurring (The planning department employee attended on a Friday, but there was no loud music on that particular night). How do I prove my case if no one attends the site when the loud noise is occurring? If the council knows that the business is running as a Function Facility without the appropriate licence, what recourse do they have?
I believe the business Licence number is 32282268. Anticipating your help and a good night’s sleep!