Hurstville charges arrears after changing resident’s rate notice reference numbers

Hurstville council recently changed resident’s payment reference numbers on their rate notices. While it did not affect anyone paying over the counter, for those of us who pay by BPay (and who don’t check for changes in reference numbers on a regular basis) the last payment made was not matched with their records, hence we were issued with arrears notices (3 months later). Yes, after a call they did find the payment, why now charge penalty arrears for monies not received, when they held the payment all along. While the charge is only a couple of dollars, it is the council who changed their processes that caused the problem.

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